🔄 AAFRIN International Uganda Ltd. Return & Refund Policy
At AAFRIN International, we want you to be fully satisfied with your purchase. If you’re not happy with your order, we’re here to help.
✅ Returns
- You can return most new, unused tools within 7 days of delivery.
- Items must be in original packaging and in resellable condition.
- Some items (e.g., clearance, used tools, or special orders) may not be eligible for return.
🔁 How to Return
- Contact us at info@aafrinug.com or +256-705-712003 to request a return.
- Once approved, send the item to the address we’ll provide.
- Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or damaged item).
💸 Refunds
- Once we receive and inspect your return, we’ll notify you about your refund status.
- If approved, your refund will be processed to your original payment method within 5–7 business days.
❌ Non-Returnable Items
- Opened or used tools
- Items returned after 7 days of delivery
🛠 Damaged or Defective Items
Please inspect your order upon delivery. If an item is damaged, faulty, or incorrect, contact us within 48 hours, and we’ll arrange a replacement or full refund.
If you have any questions about returns or refunds, don’t hesitate to visit any of our offices or contact us at:
Email: info@aafrinug.com
Phone: +256 705 712003